Terms of Service

These Terms of Service (the "Terms") form a binding agreement between you (the "Customer") and Caura Innovations Ltd, a company incorporated under the laws of the State of Israel ("Caura", "we", "us"), and govern your access to and use of MemClaw (the "Service"). By creating an account or using the Service you accept these Terms. If you do not accept them, do not use the Service.

For business customers, the Data Processing Addendum is incorporated into these Terms by reference and applies whenever Caura processes personal data on your behalf.

MemClaw provides persistent memory storage, semantic search, entity extraction, and related APIs for LLM-based agents, as described at memclaw.net. Features evolve; we may add, modify, or discontinue features at our discretion.

One account is permitted per individual or organisation. You are responsible for the confidentiality of your credentials and for all activity under your account. Notify us at security@caura.ai if you suspect your credentials are compromised.

Plan details are at /pricing. Billing is handled by our Merchant of Record, Paddle. See Refunds & Cancellation for refund, cancellation, and auto-renewal terms.

The Acceptable Use Policy is incorporated into these Terms by reference. Violations may result in suspension or termination with or without notice, depending on severity.

You retain all rights to the data you submit through the API ("Customer Data"). Caura processes Customer Data solely to provide the Service under the DPA. Caura does not sell, share, or use Customer Data to train machine-learning models.

Our collection and use of personal data is described in the Privacy Policy.

Service targets and maintenance practices are described in the SLA. The Service is provided on an "as available" basis.

Caura maintains the security program summarised at /legal/security.

Except as expressly stated, the Service is provided "as is" and "as available". To the maximum extent permitted by law, Caura disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Caura does not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by law, Caura will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, or goodwill, arising out of or relating to the Service.

Caura's aggregate liability arising out of or relating to these Terms and the Service shall not exceed the fees paid by Customer to Caura in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Customer shall defend, indemnify, and hold harmless Caura from third-party claims arising from Customer Data or from Customer's breach of the Acceptable Use Policy.

Caura shall defend Customer against third-party claims alleging that the Service, as provided by Caura and used in accordance with these Terms, infringes the intellectual property rights of a third party. This indemnity does not apply to claims arising from modifications not made by Caura, combinations with other products not supplied by Caura, or Customer Data.

These Terms apply from account creation until terminated. Either party may terminate for material breach not cured within 30 days of written notice. Caura may suspend or terminate immediately for violations of the Acceptable Use Policy or for non-payment.

Caura may update these Terms. For paid customers, material changes will be notified by email to the account owner at least 30 days in advance. Your continued use of the Service after changes take effect constitutes acceptance.

Notices to Caura: legal@caura.ai. Notices to Customer: the email address on the account.

These Terms are governed by the laws of the State of Israel. The competent courts of Tel Aviv-Yafo have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any mandatory consumer-protection rights of end users in their country of residence, which are not affected.

These Terms, together with the documents referenced in them, constitute the entire agreement between the parties and supersede any prior agreements on the same subject. If any provision is found unenforceable, the remaining provisions remain in effect. Neither party waives any right by failing to enforce it. Neither party is liable for delays caused by events outside its reasonable control. Customer may not assign these Terms without Caura's prior written consent; Caura may assign in connection with a merger, acquisition, or sale of assets.

Caura Innovations Ltd, Israel (registered office to be inserted). General: hello@caura.ai · Privacy: privacy@caura.ai · Security: security@caura.ai · Legal: legal@caura.ai.